Refund policy

RETURNS, REFUNDS, AND WARRANTY POLICY

Last Updated: December 28, 2025

1. SUPPLIER IDENTITY

This document governs the returns and refunds applicable to purchases made through the website www.mugen.mx(the “Website”), operated by OGA OKA, doing business as (“d/b/a”) Interior Market, marketing products under the MUGEN brand.

2. SCOPE AND ACCEPTANCE

By placing an order on the Website, the customer acknowledges that they have read, understood, and expressly agreed to this Returns and Refunds Policy, which forms an integral part of the Website’s Terms and Conditions.

3. NATURE OF THE PRODUCTS

Products sold by MUGEN are physical furniture goods, including sofas and related items, which:

  • Are intended for household use

  • May be bulky and of high value

  • Feature removable covers

  • Have a structure composed entirely of foam

Due to their nature, not all products are eligible for return or exchange.

4. DEFECT NOTIFICATION PERIODS

The customer must inspect the product upon delivery and prior to use, and report any issues within the following timeframes:

a) Visible damage caused during transportation:
Within forty-eight (48) calendar hours following delivery.

b) Apparent or readily detectable defects:
Within seven (7) calendar days from receipt of the product.

“Apparent defects” are those that can reasonably be identified through an initial visual or tactile inspection without prolonged use.

After these periods, the product shall be deemed accepted in satisfactory condition, and any visible or apparent defects will no longer be eligible for claims.

This does not limit the application of the warranty solely with respect to hidden or structural defects, subject to the terms set forth in the Warranty Policy.

5. PRODUCT INSPECTION, USE, AND HANDLING

The customer is required to inspect the product before use, installation, or final placement.

Any use, assembly, placement, removal of covers, handling of foam, or prolonged use of the product shall constitute express acceptance, which may limit or exclude eligibility for return, exchange, or refund.

6. MANUFACTURING DEFECTS

Returns, replacements, or alternative remedies will only be accepted in the case of verifiable manufacturing defects, provided that:

  • The request is submitted within the applicable timeframe

  • The product has not been used, altered, or handled

  • Sufficient evidence is provided for evaluation

MUGEN reserves the right to determine the appropriate remedy, including repair, replacement, or refund.

7. SHIPPING DAMAGE

In the event of shipping damage:

  • The customer must note the issue with the carrier at the time of delivery

  • The customer must notify MUGEN at info@theinteriormarket.com and provide supporting evidence

Failure to notify within the established timeframe may affect the validity of the claim.

8. REMOVABLE COVERS AND MATERIAL CHARACTERISTICS

MUGEN sofas feature removable covers and foam structures.

Material-related variations such as:

  • Natural foam adaptation

  • Perceived firmness or softness

  • Minor wrinkles in covers

  • Adjustments during initial use

Are not considered manufacturing defects, but rather normal product characteristics.

9. EXCLUSION FOR SUBJECTIVE EXPECTATIONS

Returns, exchanges, or refunds will not be accepted based on:

  • Personal or subjective expectations

  • Individual perceptions of comfort or firmness

  • Differences between the received product and the customer’s expectations

  • Aesthetic preferences or user experience

Images, descriptions, and specifications on the Website are for reference only and may include minor variations that do not affect functionality or quality.

10. CUSTOM OR NON-CATALOG PRODUCTS

Products specifically requested by the customer that are not part of the online catalog, and which have been custom-made, adapted, or specially sourced:

Are not eligible for return, exchange, or refund under any circumstances.

Acceptance of a quote, order confirmation, and/or payment constitutes express agreement to this condition.

11. NON-RETURNABLE PRODUCTS

Returns will not be accepted in the following cases:

  • Used, handled, or altered products

  • Products with removed and used covers

  • Damage caused by misuse, negligence, or improper installation

  • Normal wear and tear

  • Discounted, clearance, or promotional items

  • Change-of-mind purchases

12. RETURN COSTS

For valid returns attributable to MUGEN, the appropriate resolution will be determined.

In all other cases, shipping, pickup, and logistics costs shall be borne by the customer.

13. CANCELLATIONS AND CHANGES

Once an order has been confirmed, cancellations or changes will not be accepted, except as expressly provided in this policy.

14. DELIVERY AND CUSTOMER RESPONSIBILITY

The customer is responsible for ensuring that the delivery location has adequate access, dimensions, elevators, stairways, and required permits.

If delivery cannot be completed due to customer-related issues, additional costs may apply.

15. REFUNDS

Where a refund is applicable:

  • It will be issued using the original payment method

  • MUGEN is not responsible for delays caused by financial institutions or third-party payment platforms

16. EVALUATION AND FINAL DECISION

All requests will be evaluated in accordance with this policy.

Final determination shall be made by MUGEN, without prejudice to non-waivable consumer rights under applicable law.

17. CONTACT

For any return or refund requests:
info@theinteriormarket.com

18. MODIFICATIONS

MUGEN reserves the right to modify this policy at any time. Changes will become effective upon publication on the Website.

19. GOVERNING LAW

This policy shall be governed by the applicable laws of the United Mexican States.

WARRANTY POLICY

Last Updated: December 28, 2025

1. WARRANTOR IDENTITY

This Warranty Policy applies to products sold on www.mugen.mx (the “Website”), operated by OGA OKA, d/b/a Interior Market, under the MUGEN brand.

2. SCOPE OF WARRANTY

MUGEN warrants that its products are free from manufacturing defects under normal household use, in accordance with this policy.

This warranty does not constitute a right of return, but rather a protection mechanism against defects solely attributable to the manufacturing process.

3. WARRANTY PERIOD

The warranty applies exclusively to hidden or structural manufacturing defects not reasonably detectable at the time of delivery or during the initial inspection period.

Unless otherwise stated in writing:

  • Internal foam structure: six (6) months from delivery date

  • Removable covers: three (3) months, only for stitching or manufacturing defects not detectable upon initial inspection

The warranty does not apply to issues that:

  • Were visible or detectable upon delivery

  • Should have been reported under the Returns Policy

  • Result from normal use, subjective perception, or wear

The warranty period begins on the delivery date.

4. CONDITIONS FOR WARRANTY CLAIMS

To qualify:

  • The defect must be a manufacturing defect

  • The product must have been used under normal conditions

  • The claim must be submitted within the warranty period

  • The product must not have been altered or repaired by third parties

  • Proof of purchase must be provided

Claims must be submitted to:
info@theinteriormarket.com with supporting evidence.

5. WARRANTY EXCLUSIONS

The warranty does not cover:

  • Normal wear and tear

  • Changes in foam firmness due to natural adaptation

  • Wrinkles or stretching in covers

  • Damage from misuse, negligence, or abuse

  • Damage from moisture, liquids, heat, or sun exposure

  • Damage during moving or relocation

  • Commercial use

  • Improper handling of foam or covers

  • Improper cleaning

  • Third-party repairs or modifications

6. PRODUCT EXPECTATIONS

The following are not considered defects:

  • Subjective comfort or firmness

  • Personal preferences

  • Differences between expectations and actual experience

7. CUSTOM PRODUCTS

Custom or non-catalog products:

  • Do not carry extended warranty

  • Are only covered for initial evident manufacturing defects, evaluated case-by-case

8. EVALUATION PROCESS

Upon receiving a claim:

  • MUGEN will review the provided evidence

  • Additional information or inspection may be required

  • A determination will be made

MUGEN reserves sole discretion.

9. AVAILABLE REMEDIES

If valid:

  • Repair

  • Replacement

  • Equivalent solution

The warranty does not automatically entitle the customer to a refund.

10. ASSOCIATED COSTS

If the defect is attributable to MUGEN, coverage will be determined.

If not covered, logistical or inspection costs may be charged to the customer.

11. LIMITATION OF LIABILITY

MUGEN’s liability is limited strictly to what is stated herein.

Under no circumstances shall MUGEN be liable for indirect, incidental, or consequential damages, or loss of use.

12. NON-TRANSFERABILITY

This warranty is personal and non-transferable, and applies only to the original purchaser.

13. MODIFICATIONS

MUGEN may modify this Warranty Policy at any time. Changes become effective upon publication.

14. GOVERNING LAW

This policy is governed by the laws of the United Mexican States.

15. CONTACT

info@theinteriormarket.com