Terms of service
TERMS AND CONDITIONS OF SERVICE
Last updated: 10/31/26
1. IDENTIFICATION OF THE OWNER
This document governs access to and use of the website www.mugen.mx (hereinafter, the “Site”), operated by OGA OKA, under the trade name Interior Market, selling products under the MUGEN brand (hereinafter, the “Owner”).
Contact email: hola@mugen.mx
Country of operation: United Mexican States
2. CONTRACTUAL ACCEPTANCE
Accessing, browsing and using the Site, as well as making any purchase, implies express, voluntary and unreserved acceptance of these Terms and Conditions, which constitute a legally binding agreement between the user and the Owner.
3. PURPOSE
The purpose of the Site is to sell physical products, mainly sofas and furniture, through e-commerce, with shipping throughout Mexico and to other countries.
4. TERMS OF USE
Users agree to use the Site lawfully and to refrain from any acts that:
Infringe the rights of third parties
Affect the operation of the Site
Constitute fraud or misuse
The Owner may suspend or cancel access to the Site in the event of non-compliance.
5. PRODUCT INFORMATION
Products offered may show minor variations resulting from their manufacturing process, materials, colors or finishes.
Images and descriptions are for illustrative purposes and do not constitute an absolute guarantee that they are identical to the final product.
6. PRICES AND AVAILABILITY
Prices are shown in Mexican pesos (MXN) or in the currency displayed on the Site for the country of purchase, and include applicable taxes, unless expressly stated otherwise.
The Owner reserves the right to change prices, products and availability without prior notice.
7. PURCHASE PROCESS AND PAYMENTS
Payments are processed through Shopify and its authorized payment providers.
The Owner does not store or have access to banking or credit or debit card information.
A purchase is considered confirmed once payment has been received.
8. SHIPPING
Shipping within Mexico is free. We also ship to other countries.
For international shipments, the cost depends on the distance traveled, and taxes, duties or customs fees of the destination country may apply. These are the customer's responsibility.
Delivery times are estimates and may vary due to causes beyond the Owner's control.
The Owner shall not be liable for delays attributable to third-party carriers or customs procedures.
Full conditions are set out in the Shipping Policy.
9. CANCELLATIONS, RETURNS AND REFUNDS
Requests must be sent to hola@mugen.mx
Once preparation or manufacturing of the product has begun, the purchase cannot be canceled, unless expressly approved by the Owner.
Returns and refunds will be assessed case by case according to the nature and condition of the product.
10. FORCE MAJEURE
The Owner shall not be liable for non-performance resulting from events beyond its control, including but not limited to: natural disasters, logistics delays, supplier disruptions or other force majeure events.
11. INTELLECTUAL PROPERTY
All content on the Site is the exclusive property of the Owner and is protected by applicable law.
Its reproduction, distribution or use without express written authorization is prohibited.
12. LIMITATION OF LIABILITY
The Site and the products are provided “as is” and “as available”.
To the maximum extent permitted by law, the Owner shall not be liable for indirect, incidental or consequential damages arising from the use of the Site or the products purchased.
13. INDEMNIFICATION
The user agrees to indemnify and hold the Owner harmless from any claim, damage, loss or expense arising from misuse of the Site or breach of these Terms.
14. SEVERABILITY
If any provision of these Terms is declared void or unenforceable, the remaining provisions shall remain in full force and effect.
15. ASSIGNMENT
The user may not assign the rights or obligations arising from these Terms without prior authorization. The Owner may assign them freely.
16. CHANGES
The Owner may modify these Terms at any time. Changes take effect once published on the Site.
17. GOVERNING LAW AND JURISDICTION
These Terms are governed by the laws of the United Mexican States, and the parties submit to the jurisdiction of the competent courts in Mexico.
18. CONTACT
For any questions related to these Terms, users may contact:
hola@mugen.mx