Shipping policy

SHIPPING POLICY

Last updated: 10/31/26

1. SCOPE

This Shipping Policy sets out the conditions under which OGA OKA, under the trade name Interior Market and the brand MUGEN, ships products purchased through the website www.mugen.mx (hereinafter, the “Site”).

2. SHIPPING COVERAGE

  • We ship anywhere in Mexico and worldwide.

  • Shipping within Mexico is free.

  • For shipping to the United States, the cost is calculated at checkout.

  • For shipping to other countries, customers should contact us at hola@mugen.mx to receive a quote.

3. ORDER PROCESSING

  • Orders are processed once payment has been confirmed.

  • Preparation time may vary depending on product availability and the nature of the product.

  • For made-to-order products, preparation time may be longer and the customer will be given an estimate.

4. DELIVERY TIMES

  • Delivery times are estimates and may vary due to factors beyond MUGEN's control, including but not limited to:

    • Destination

    • Route availability

    • Weather conditions

    • Carrier operations

    • Customs clearance, for international shipments

  • MUGEN does not guarantee exact delivery dates.

5. CARRIERS

Shipments are made through third-party parcel and transport companies.

Once the order has been handed over to the carrier, the carrier is responsible for transit times.

6. SHIPPING COSTS

  • Shipping within Mexico: free.

  • International shipping: the cost depends on the distance traveled and will be shown to the customer before completing the purchase or specified in the corresponding quote.

  • International shipments may be subject to taxes, duties or customs fees in the destination country. These charges are not included in the product price or the shipping cost and are the customer's responsibility.

  • MUGEN reserves the right to change shipping costs without prior notice, always honoring orders already confirmed.

7. ORDER DELIVERY

  • The customer is responsible for providing a complete and correct address.

  • If no one is home or the address provided is incorrect, any additional costs may be the customer's responsibility.

  • Delivery is considered complete once the product has been received at the address provided.

8. PRODUCT INSPECTION

We recommend that customers check the condition of the product upon delivery.

If visible damage to the packaging or product is found, the customer should:

  • Notify the carrier immediately, and

  • Contact MUGEN within a reasonable time at hola@mugen.mx

9. ISSUES AND DELAYS

MUGEN shall not be liable for:

  • Delays attributable to the carrier

  • Customs holds or delays

  • Force majeure

  • Situations beyond its reasonable control

Nevertheless, we will support the customer in tracking the shipment whenever possible.

10. FORCE MAJEURE

MUGEN shall not be liable for non-performance resulting from force majeure events, including but not limited to: natural disasters, road closures, labor disputes, health emergencies or third-party logistics failures.

11. CHANGES

MUGEN reserves the right to modify this Shipping Policy at any time. Changes take effect once published on the Site.

12. CONTACT

For any questions about shipping, customers may write to:
hola@mugen.mx