Privacy policy

PRIVACY POLICY

Last updated: 12/28/25

1. IDENTITY OF THE DATA CONTROLLER

OGA OKA, under the trade name Interior Market and the brand MUGEN, with website www.mugen.mx (hereinafter, the “Controller”), is responsible for processing the personal data collected through the Site.

Contact email for privacy matters:
hola@mugen.mx

2. SCOPE AND ACCEPTANCE

Accessing and using the Site implies the data subject's express consent to the processing of their personal information in accordance with this Privacy Policy, which constitutes a binding agreement between the user and the Controller.

3. PERSONAL DATA COLLECTED

The Controller may collect, directly or indirectly, the following personal data:

  • Full name

  • Email address

  • Phone number

  • Shipping address

  • Information provided voluntarily through contact or subscription forms

The Controller does not collect, store or have access to financial, banking, or credit or debit card data.

4. PURPOSES OF PROCESSING

4.1 Primary purposes

Personal data will be used to:

  • Process orders, shipments and invoicing

  • Provide customer service and follow up on requests

  • Communicate about purchases or use of the Site

4.2 Secondary purposes

Additionally, and only when the user gives consent, data may be used for:

  • Sending promotional information, newsletters or commercial communications

  • Personalized advertising and digital marketing campaigns

  • Statistical analysis and improvement of the Site

The user may object to the secondary purposes at any time.

5. DATA TRANSFERS

Personal data may be shared with third parties only when necessary to fulfill the purposes described, including:

  • Shopify (e-commerce platform)

  • Logistics service providers

  • Advertising and analytics platforms such as Meta (Facebook and Instagram Ads) and Google Ads

  • WhatsApp for direct communication with the user

These third parties will process data in accordance with their own privacy policies.

6. USE OF COOKIES AND SIMILAR TECHNOLOGIES

The Site uses cookies and similar technologies to:

  • Recognize the user

  • Analyze traffic and behavior

  • Offer personalized advertising

Users may disable cookies in their browser settings, although some features of the Site may be limited as a result.

7. SECURITY MEASURES

The Controller implements reasonable administrative, technical and physical security measures to protect personal data against damage, loss, alteration, destruction or unauthorized access.

8. ARCO RIGHTS

Data subjects may at any time exercise their rights of Access, Rectification, Cancellation or Opposition (ARCO) in accordance with applicable law.

Requests must be sent to:
hola@mugen.mx

The request must include at least:

  • Name of the data subject

  • A means to communicate the response

  • A clear description of the right to be exercised

9. WITHDRAWAL OF CONSENT

Data subjects may withdraw their consent to the processing of their personal data at any time, without retroactive effect, by sending a request to the email indicated above.

10. DATA RETENTION

Personal data will be retained only for as long as necessary to fulfill the purposes for which it was collected or as required by applicable law.

11. LIMITATION OF LIABILITY

The Controller shall not be liable for misuse of personal data when such misuse is attributable to third parties or arises from causes beyond its reasonable control.

12. CHANGES TO THIS POLICY

The Controller reserves the right to modify this Privacy Policy at any time. Changes take effect once published on the Site.

13. APPLICABLE LAW

This Policy is governed by the Federal Law on the Protection of Personal Data Held by Private Parties and other applicable provisions of the United Mexican States.

14. CONTACT

Any questions or requests related to this Privacy Policy may be sent to:
hola@mugen.mx